Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information. Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, contact us, or subscribe to our newsletter. This may include:

  • Personal identification information (name, email address, phone number)
  • Payment information (credit card details, billing address)
  • Travel preferences and requirements
  • Passport and visa information when required for bookings
  • Medical information relevant to your travel needs
  • Communication preferences

2. How We Use Your Information

We use the information we collect to:

  • Process your bookings and provide travel services
  • Communicate with you about your bookings and our services
  • Send you promotional materials and newsletters (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure security
  • Provide customer support

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We share information with third-party service providers who perform services on our behalf, such as hotels, airlines, and tour operators
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • Emergency Situations: We may share information to protect the safety and security of our users or others

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission
  • Secure server infrastructure
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality and security

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • For the duration of our business relationship
  • As required by law or regulation
  • To resolve disputes or enforce agreements
  • For legitimate business purposes

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your information to another service
  • Opt-out: Unsubscribe from marketing communications
  • Restrict Processing: Request limitation of how we use your information

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and rights.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Raajje Roamers - Privacy Officer

Email: privacy@raajjeroamers.com

Phone: +960 123-4567

Address: Malé, Republic of Maldives

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.